Care & craft

Caring for a hand-engraved heirloom

As our engravers put it: "We manufacture our pieces to last lifetimes with the intention that you will pass it on to the next generation." That is a promise about how a piece is made. This page is the other half — what it asks of you while you wear it, what the finishes on it actually are, and what we can put right afterwards.

Looking after it

What to keep it away from

Chlorine, perfumes, lotions and other harsh chemicals. As our engravers explain, they react with both the enamel and the gold — enamel comes off, gold tarnishes, debris builds up in the engraving, and over a long enough period gold can become brittle.

One habit takes care of most of it: jewelry on last, off first. Sunscreen, lotion and perfume go on before the bracelet does, and the bracelet comes off before the pool.

What normal wear looks like

Gold is a soft, malleable metal. It scratches, it can bend, and it can crack if it takes a hard enough knock — that is the material, not a fault in the piece. Enamel wears with time too, most on a bracelet worn every day.

Almost none of that is permanent. Re-finishing and re-enameling are ordinary work here.

Everyday care

General guidance for any hand-engraved gold piece — the habits most jewelers would suggest. Nothing in this group is a statement of what we do in our workshop; that is further down the page.

Cleaning at home

The gentlest method is the usual one for engraved gold: warm water, a mild soap, and a soft brush worked lightly over the engraving so the cuts do not hold residue. Rinse, then pat dry with a lint-free cloth.

Ultrasonic and steam cleaners are a different question. Heat and vibration are hard on enamel, and the damage tends not to show until it is done — which is why the standard advice on an enameled piece is to keep those machines out of it and ask a jeweler before using one.

Storing it

Separately, in a soft pouch or a lined box, so bracelets and chains do not scratch one another — gold is soft enough that they will. Somewhere dry rather than a bathroom shelf.

Catching things early

An engraved piece is far easier to keep than to rescue. The common advice on jewelry worn every day is to have it looked over every year or so: a loose hinge, a worn clasp or a thinning edge is a small job while it is still small, and a considerably larger one after it gives way.

That is a habit worth having, not a schedule we hold anyone to.

What the finishes are

Cut-out

The engraver cuts your design all the way to the edge of the piece, then carves away along the design to leave the cut-out. It is why a cut-out bracelet reads as a shape rather than as a pattern on a surface.

The other border finishes are none, high-polished, diamond-cut and coined.

Chip-chop

A bright-cut background: many small cuts that catch the light behind the design. It is the background that comes with black enamel lettering.

Sand

Tiny needle points stippled into the gold, which reads as a fine sparkle across the surface. It goes with raised lettering and with design filling.

You do not choose the background

It follows the lettering. Enamel lettering is finished with chip-chop; raised lettering is finished with sand. That is how we work, so we do not offer it as a separate decision — one fewer thing to get wrong.

When it needs us

Resizing, re-enameling, repair

Resizing is free within 30 days of purchase, up to one size, and that includes our Hawaiian heirloom pieces. If it needs more than that, such as added metal, stones reset, or a bigger change in size, we talk it through with you and agree the work and the cost first. You can bring it in, or ship it to us and we'll ship it back insured. After 30 days, resizing is quoted work.

We re-enamel as well, and all of it is done here rather than sent away. Our team puts it in one line: if we made it, we can work on it.

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